FAQ

Q1: How do I place an order?

To ensure you get the most efficient equipment for your specific needs, we recommend a brief consultation before purchase. Our experts will help you select the right model and provide technical details. Contact us directly via WhatsApp/Tel: +86 15713800676 Email: Jiuyumachinery@gmail.com

Q2: Why is your pricing so competitive?

We are a direct manufacturer. By purchasing from JIUYU, you are buying straight from the source. There are no middlemen or trading markups, allowing us to pass the “factory-direct” savings to you without compromising on quality or durability.

Q3: How do you guarantee the quality of your machinery?

Quality is our lifeline.
Standards: All products are manufactured strictly according to international industrial standards.
Testing: Every single unit undergoes a rigorous Pre-Shipment Inspection (PSI) and operational test.
Transparency: We provide high-definition photos and a test run video of your specific machine before it leaves our facility.

Q4: What are your payment and shipping terms?

We offer flexible payment options to ensure a secure transaction:
Supported Methods: Credit Card, T/T (Bank Transfer), PayPal, Apple Pay, and Google Pay.
Payment Structure: Typically, a 50% deposit is required to begin production/preparation, with the remaining 50% balance paid after you approve the test video and before shipment.

Q5: Do you offer customization (OEM/ODM)?

Yes. Thanks to our in-house large-scale laser cutting systems and R&D team, we can customize machine specifications, logos, and dimensions for personal studios or large industrial sites with a faster turnaround time than industry averages.

Q6: Do you ship to my country? (e.g., countries in Europe, Asia, America, Africa, Oceania, etc.)

Absolutely. We have extensive experience in international logistics. We can provide all necessary documentation for customs (such as HS Code 8474209000) to ensure a smooth delivery to your destination.